CATI
Quality Assurance Process for CATI (Computer-Assisted Telephone Interviewing)
At Research Corp, we are committed to delivering the highest level of accuracy, consistency, and reliability in every research project, including our CATI (Computer-Assisted Telephone Interviewing) surveys. Our robust Quality Assurance (QA) Process is designed to ensure that data collected through CATI surveys remains valid, accurate, and aligned with client expectations.
- Extensive Interviewer Training
Our interviewers undergo comprehensive training to ensure they are fully equipped with the knowledge and skills needed to conduct interviews efficiently and in accordance with industry best practices. This training covers survey methodologies, project-specific objectives, and effective communication strategies to guarantee high-quality data collection.
- Close Monitoring of Interviewers
Throughout the data collection process, our interviewers are closely monitored by experienced supervisors. We provide continuous feedback and guidance, ensuring adherence to survey protocols and accuracy in every interview. Regular assessments help maintain data integrity and address any issues promptly.
- Data Verification
We implement a rigorous data verification process to ensure the accuracy of the responses collected. A minimum of 30% of the total sample size is verified, cross-checking that the data matches the responses provided during interviews. This step ensures the quality and consistency of the data.
- Recording on Client Request
To enhance transparency and maintain the highest level of data accuracy, interviews are recorded upon client request. These recordings are stored for future reference and review, providing an additional layer of confidence in the quality and integrity of the collected data.
- Random Selection for Verification
To further guarantee data accuracy, completed surveys are randomly selected for quality control. This step helps ensure that a representative sample of interviews undergoes additional scrutiny, confirming that the data is consistent and valid across the entire project.
- Manager/Supervisor Quality Control (QC)
Surveys chosen for verification are subject to thorough quality control by our experienced managers and supervisors. Their expertise ensures that any discrepancies or inconsistencies are quickly identified and corrected, enhancing the reliability of the collected data.
- QA Checklist Implementation
Our Quality Assurance checklist serves as a crucial tool in the data collection process. The checklist covers all aspects of the CATI survey implementation, from interviewer training to data verification and reporting. This systematic approach ensures that all necessary steps are followed and that no details are overlooked.
At Research Corp, we understand the importance of maintaining data integrity throughout the CATI survey process. Our Quality Assurance Process ensures that every project is executed with the highest standards of accuracy and reliability. We are dedicated to providing you with the insights you need to make informed decisions, backed by high-quality data that you can trust.
Choose Research Corp for your CATI surveys, and experience the difference of working with a partner who prioritizes quality and precision at every step. Let us help you make data-driven decisions with confidence!